In the case a refund is necessary, the payment will be returned to the original card used for payment. The purchaser has 30 days to complete the return procedure. If items being returned are due to customer order error, there is a 20% restocking fee.

We are not responsible for the customer purchasing the wrong model, style, color, etc. If there is a manufacturer error, or you received the wrong item, please call us and we will gladly help you with these issues.

Please note: Shipping and handling charges are non-refundable for orders made in error. The customer is responsible for shipping charges to return the wrong items as well. Also, photos will be required for damaged products.

Johnson's Surplus will not accept items for return that have been used, and/or damaged. Items that have been installed or attempted to be installed are subject to a 50% restocking fee.

When returning an item please include the following information in the box:

Name:
Order ID:
Reason for return:
Date returned:

Make sure that any returns are packaged securely for transit back to our facility.

Please send your returns to:

Returns Departement
Johnson's Surplus
12195 US HWY 12
White Pigeon, MI 49099

Please call us with any questions, we will be happy to assist you!